At Y3Jewel, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for detailed information about order processing, shipping times, delivery fees, and other important shipping details.
Processing Time
All orders are processed within 3–5 business days after payment confirmation.
Please note that during peak seasons, holidays, promotional events, or due to high order volumes, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Origin
All orders are shipped directly from our warehouse located in Shenzhen, China.
We work closely with trusted logistics partners to ensure your jewelry arrives securely and on time.
Shipping Method
We mainly use YunExpress for international shipping.
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment status.
You can also track your order anytime here:
https://y3jewel.com/track-your-order/
Estimated Delivery Time
Standard international shipping usually takes approximately 7–10 business days after dispatch, depending on your destination country and local customs clearance.
Please note that actual delivery times may vary due to:
- customs inspections
- local postal delays
- severe weather conditions
- holiday seasons
- peak shipping periods
- unforeseen logistics disruptions
We kindly ask for your understanding if unexpected delays occur.
Shipping Fees
- Standard Shipping Fee: $6.99
- Free Shipping on all orders over $59.99
The final shipping cost will be clearly displayed during checkout before payment.
Shipping Destinations
We ship to most countries worldwide.
However, some countries or regions may currently be unavailable for shipping. Available shipping destinations will be shown automatically during checkout.
If your country is not listed but you would still like to place an order, please feel free to contact us at:
We will do our best to assist you.
Customs Duties & Import Taxes
For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country’s regulations.
These charges are typically the responsibility of the customer.
Y3Jewel is not responsible for delays caused by customs clearance procedures.
Unsupported Addresses
We currently do not ship to:
- PO Box addresses
- APO/FPO military addresses
- Certain restricted regions
Please ensure your shipping address is complete and accurate.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided and the package is lost, delayed, or returned, Y3Jewel cannot be held responsible for the loss.
Additional reshipping fees may apply if a replacement shipment is requested.
Lost or Damaged Packages
If your package is lost, arrives damaged, or there is an issue with delivery, please contact us as soon as possible at:
Our support team will work with you to help resolve the issue promptly.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please feel free to contact us:
Email: one@y3jewel.com
Thank you for shopping with Y3Jewel.
We appreciate your trust and support.